Q. What is my role in checking up on our college interns? Is it appropriate for me to call the supervisors or visit the site?

June 17, 2010 at 10:40 am | Posted in Assessing student performance | Leave a comment
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by the Intern Coach

A. Your role continues to expand as an increasing number of students sign up for internships. Also, you’re probably working with more companies than ever before as you try to help students find new internships. Most career centers combine a focus on internships and counseling services. And the intern, especially if he/she is a freshman attempting a first internship, often needs to have counseling in order to be successful at the internship. Here are tips on how to handle your evolving role: 

  • Internship supervisors usually appreciate phone calls from their intern’s career center. However, it’s a sign of respect to find out ahead the most convenient time for the supervisor to take calls. You could even schedule a weekly phone call for a 10-minute update on your student’s performance. If the supervisor feels that he/she has your support, the company is more likely to be responsive to your requests to take on more interns in the future.
  • Be available to your intern and the intern supervisor. Let them both know your hours of availability, phone numbers, and email address, so either one can contact you immediately if a problem arises. You could also send inspirational cards or notes to your intern at work. If your student is struggling with personal issues that are impacting the internship, you’ll be able to connect him/her to counselors at your career center.  
  • You probably have the dual responsibility to check up on your college interns and your internship companies. You may be able to do both at the same time by making on-site visits. Some schools provide travel money for school personnel to go to a city, especially if there are multiple internship sites. Then you can schedule visits with both the intern and the supervisor at each location.
  • An on-site visit is desirable because you can talk face-to-face with the intern and supervisor, interpreting body language in order to accurately evaluate the success of the internship. You may have to run interference or mediate between the intern and the supervisor, so it’s important to understand the logistics. For example, if the supervisor complains that the intern is always late for work, you may be able to point out that public transportation is unreliable and perhaps the company could help the student carpool with other employees.

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